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CompletePBX 5 Software Feature List

IP PBX Call Features

3-way conference

Auto-Redial / Camp on

Boss/Secretary + Whitelist

Call back

Call forward (busy, no answer, unconditional)

Call parking

Call pickup

Call Transfer (blind, attended)

DISA (Direct Inward System Access)

DND (Do Not Disturb)

Emergency call handling

Find me / Follow me

 

Caller ID

  • Customization (incoming/outgoing)
  • Display
  • Lookup
  • Blocking
  • Routing
  • Screening
  • On Call Waiting
  • Override caller ID 
  • Use original caller ID on forward

CDR (Call Details Record)

Corporate phone books

Direct Inward Dial Numbers (DIDs)

Inbound/Outbound fax support

Line status indication (BLF)

Message Waiting Indicator (MWI)

Paging & Intercom

 

Short-code dialing

Speed Dial

User-friendly Web interface

Video calls

Voicemail

Voicemail-to-email

Voicemail broadcast

Wake-up Calls / Reminders

Personal recording / notes

Direct trunk to trunk connection

One digit dialing

IP PBX Security Features

Authorization codes

Built-in firewall

Call encryption (SIP TLS, sRTP)

GUI warnings for potentially unsafe setup

IP specific black-list and white-list (devices and trunks)

Intrusion detection and blocking

Limiting or blocking of outbound calls

Notifications

Password strength indicator

PIN-protected outbound calls

User permission management

 

Secure password auto-generation

Secure password indication

Time-based restrictions

Weak password report

 

Call Center Features

Agent log in / log out

Barge

Call monitoring

Call queues

Call recording

Cloud Call Recording

Caller Name Lookup

CDR (Call Details Record)

Click-to-call

Chat

Conferencing (on-the-fly)

Customer account codes

Hot-desking

Hunting groups

Instant messaging/chat*

IVR / Auto-attendants

Listen to agent

Pick-up groups

Presence (agent status)

Queue priorities

Queue VIP list

Ring group strategies

Reporting

Time-based routing

Visual IVR

Visual switchboard

Visual queues

Whisper to agent

Phone System Administration Features

Announcements

Backup & Restore

Blacklist

CLI Access (via GUI)

CDR

  • CDR in GUI
  • CDR Filters
  • CDR PDF Export
  • Rich CDR Export (csv)

Cloud call recording

Custom Device

Disaster Recovery

Dashboard

IP phone provisioning

  • Auto detection of PBX
  • Mobile app to register IP phones

Email notifications

Extensions status management

Feature codes management

Global search

High-availability (TwinStar)

Hotel PMS integration (Complete Concierge)

Import & Export extensions

Import and Export Speed Dialing

Intra-company routes/trunks

Language support

Log file viewer

Music on hold

Network settings tool

Night modes

Notifications

PBX status reports

Pickup groups

Pre-defined user roles

Remote administration

Scheduled backup

Storage monitoring

System-wide speed dial

Task manager (scheduler)

Time Conditions

User-friendly Web interface

User PIN code

VMware compatible

Hyper-V compatible

Global parameters customization

Unified Communications

Audio conferencing

Call recordings access

Corporate phone book

Fax-to-email

Fax from web

Instant messaging / chat

One number reach

Mobile phone integration

Multiple devices per user

Switchboard

Personal call log

Personal extension settings

 

Personal IVR

Shared voicemail (+BLF)

Voicemail to e-mail

Voicemail remote access

Visual voicemail

User portal: access to voicemail, fax, and recordings

IP PBX Costs Saving Features

Advanced dialing rules

Built-in expansion options:

  • extensions
  • voicemail boxes
  • hunt groups
  • call center groups
  • auto attendants (IVRs)

Cell phone integration

Class of service

DUNDI (Peer Lookup)

Least Cost Routing

PSTN or Digital Failover

Remote extensions

Shared voice/fax line

Voice conference bridges

Supported Telephony Interfaces

PRI, BRI ISDN, FXO, FXS

SIP phones & devices

Softphones, smartphones, tablets

H323 devices (via Custom Device)

TDM/SIP/IAX trunks

TDM-VoIP gateway

 

E1 PRI

E1 R2

T1 PRI

Supported voice codecs (free & unlimited)

 

Opus

g.729
g.722
g.723
g.726
g.726aal2

adpcm
alaw
ulaw
GSM
h.261
h.263

h.263p
h.264
ilbc
lpc10
slin
speed

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