Archive for November 2015

Is Your IP-PBX Damaging Your Firm’s Reputation?

When a new IP-PBX was installed a few years ago at Stewart’s Auto Sales (SAS) in Kingston, Jamaica, a number of usability and voice quality issues arose. The Company management realized that these problems were having a negative impact on productivity, were frustrating SAS operators, and were harming SAS’ hard-earned reputation for first-class customer service. […]

Open Source IP-PBX and Proprietary Systems: Factors to Consider When Choosing Your Telephony Solution

Before deciding on which specific phone system will best meet your company’s needs, you need to decide which type of platform is right for you. This involves looking at the pros and cons of the two options to be considered: Proprietary systems and those based on an open source platform. Read our “Open source IP-PBX […]